Frequently asked questions
How do I send my device to you?
Once you have completed the start repair/request quote form we will respond with a quote and shipping instructions.
Do I need to supply my passcode?
Yes. We will need the passcode to test all of the phones functions after repair.
What is the turnaround time?
Straight forward repair 2-5 days. If it is going to take longer we will inform you.
Who pays for shipping?
You pay for the shipping to us and we pay the return shipping.
How does your data recovery service work?
Our data recovery service offers a no data no fee guarantee. If we can’t get your data you will not be charged.
How do I pay for the repair?
You can pay for the repair by credit card or PayPal.
Do you offer warranty?
Yes we guaranty our repairs for 6 months.